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I've spent my entire career in IT. I've worked as a field service engineer, in data centres, in tech support and in third line support including out of hours cover.

For three years I worked in a third line support capacity for a major retailer in the UK, where I worked on a multi-million pound NT migration, Exchange 5.5 migration and total infrastructure replacement programme. I was responsible for validating the designs, specifically for Active Directory, Exchange 2003 and file & print servers.

I supported a large enterprise environment consisting of multiple sites including two call centres and some 2500 users.

I was involved with day-to-day support and project work, dealing with partners, suppliers, vendors and other third parties, writing documentation and so on.

For the following two years, I supported Windows Server, Citrix and VMware for a government department which consisted of some 1500 servers across 730 sites.

For two years I worked on military systems.

Over the years, I've tried to keep up with advances in technology. I've attended several courses, and passed over seventeen Microsoft exams.

I've worked with IBM/Lenovo, Dell and HP servers. I prefer HP servers, and I've obtained the HP Accredited Platform Specialist and Accredited Integration Specialist qualifications on ProLiant servers.

I'm a great fan of VB Script, which I've found is a very powerful tool to automate processes.

In 2003 I got the opportunity to teach Windows XP course 2272, and I discovered I had a talent for technical training. Since then I've gone on to complete a City & Guilds Level 4 qualification in teaching adults. I achieved Microsoft Certified Trainer status, but this isn't currently active.