I've spent my entire career in IT. I've worked as a field service engineer, in data centres, in tech support and in third line support including out of hours cover.
For three years I worked in a third line support capacity for a major retailer in the UK, where I worked on a multi-million pound NT migration, Exchange 5.5 migration and total infrastructure replacement programme. I was responsible for validating the designs, specifically for Active Directory, Exchange 2003 and file & print servers.
I supported a large enterprise environment consisting of multiple sites including two call centres and some 2500 users.
I was involved with day-to-day support and project work, dealing with partners, suppliers, vendors and other third parties, writing documentation and so on.
For the following two years, I supported Windows Server, Citrix and VMware for a government department which consisted of some 1500 servers across 730 sites.
For two years I worked on military systems.
I then spent two years in the data centre of a local authority, managing both physical and virtual servers.
Over the years, I've tried to keep up with advances in technology. I've attended several courses, and passed over seventeen Microsoft exams.
I've worked with IBM/Lenovo, Dell and HP servers. I prefer HP servers, and obtained the HP Accredited Platform Specialist and Accredited Integration Specialist qualifications on ProLiant servers.
I'm a great fan of VB Script, which I've found is a very powerful tool to automate processes.
I once got the opportunity to teach Windows XP course 2272, and I discovered I had a talent for technical training. I then went on to complete a City & Guilds Level 4 qualification in teaching adults. I achieved Microsoft Certified Trainer status, but this isn't currently active.